Quality

Our customers try us once, then use us forever. Why? We understand that accurate data collection on our part is the only avenue to accurate decision making for you. From executive to consumer interviewing, we deliver unsurpassed quality from our staff.

About Our Quality:

• Every interviewer monitored & evaluated during every shift.
• Formal two-day interviewer training.
• 1:5 supervisor to interviewer ratio.
• 15% of all work validated by a supervision staff.

Service

Our commitment to customer service is unrivaled. Account representatives are accessible by voice-mail pager 24 hours a day, 365 days per year. Every member of the Venture Data management team is equipped with Internet email on their desktop that includes instant message notification. Our responsiveness allows you to rest assured that you will always be able to get in touch with your project contact.

Technology

One hundred percent of our work is conducted using the latest Computer Aided Telephone Interviewing (CATI) technology. CATI data collection runs your questionnaire electronically. Sample management, quota control, and call disposition reporting are all automated. Venture Data also offers complete data processing, cross-tab and coding services. Our goal is on time and perfect, every time.

Capacity

With hundreds of trained, experienced interviewers on staff, we are prepared to handle your largest or smallest study. It is not uncommon for our staff to prepare a study for CATI and finish data tabulation within 24 hours. Venture Data has refined procedures in place to ensure questionnaire set-up, data collection, coding and tabulation is done within your time-frame. We deliver project progress reports and top-line data at the close of every interviewing shift.

Flexibility

Our ability to remain flexible is what makes Venture Data your best choice for telephone data collection. We focus on being attentive to the specific requirements of each individual client and study. Naturally we have systems in place to ensure your phone work runs smoothly. We also understand that your projects are unique. We have the experience to accommodate your special needs.